Troubleshooting

BAMBOO SERIES

 

Signal lights on hand remote:

  • red light solid = battery in board getting low.
  • red light flickering = battery in remote needs to be changed.
  • green light is flashing  = remote needs to be paired with board.  To pair the remote with your board press the reverse button once.
  • green light flickering = remote signal is set at maximum strength and range. 

 

Signal lights on battery box:

  • 8 flashes = low power in battery
  • 4 or 7 flashes = controller problem. See our drive wheel is not spinning video and if the problem persists contact us at service@evolveskateboardsusa.com
  • 3 flashes (must pull trigger firstly then wait two seconds for it to flash quickly) = motor or controller connection problem. See our drive wheel is not spinning video and if the problem persists contact us at service@evolveskateboardsusa.com

 

My board has completely stopped and the drive wheel is not spinning or seems stuck - please check each of the following steps

  1. Is the lamp on the battery flashing 8 times?  If so the battery is flat and the board needs to be charged.
  2. Is the battery indicator light on the remote flickering red?  If so replace the batteries.
  3. Is the green light flashing on the remote?  If so it needs to be paired with the board by pressing the reverse button once.
  4. Is the green light on the remote off?  If so there may be a connection problem. Please refer to our connection video for further instruction on how to fix the issue.
  5. If the problem still persists see our drive wheel is not spinning video and if that doesn't get you back up and running contact us at service@evolveskateboardsusa.com 
 
My board is dropping in and out of connection/The power is cutting in and out - please check each of the following steps
 
  1. Make sure your hand is always gripping the remote while riding.
  2. Make sure you are not covering the top of the remote while riding as this can interfere with the reception.
  3. Make sure the board and remote batteries are not low.
  4. If the problem still persists please refer to our connection video for further instruction on how to fix the issue.
 
My board is not charging/There is a green light on the charger but it should be red.
 
  1. Check that the plug and charging point from the charger are inserted fully and correctly.
  2. While the charger is plugged in try wiggling the charging point in the battery box slightly to see if the red light comes on.
  3. Check to see if the charger fuse in the battery box has blown.  Please follow this video.
 
The green light is flashing on my remote and the board is not working.
 
  1. This means that the remote has lost pairing with your board.  Press the reverse button once to pair the board with the remote.
  2. If the green light is rapidly flickering, this indicates normal operation with strongest signal.

 

CARBON SERIES

My board has completely stopped and the drive wheel is not spinning or seems stuck - please check each of the following steps

  1. Is the lamp on the battery flashing 8 times?  If so the battery is flat and the board needs to be charged.
  2. Is the battery indicator light on the remote flickering red?  If so replace the batteries.
  3. Is the green light flashing on the remote?  If so it needs to be paired with the board by pressing the reverse button once.
  4. Is the green light on the remote off?  If so there may be a connection problem. Please refer to our connection video for further instruction on how to fix the issue.
  5. If the problem still persists see our battery case and connections video and if that doesn't get you back up and running contact us at service@evolveskateboardsusa.com

 

My board is dropping in and out of connection/The power is cutting in and out - please check each of the following steps

  1. Make sure your hand is always gripping the remote while riding.
  2. Make sure you are not covering the top of the remote while riding as this can interfere with the reception.
  3. Make sure the board and remote batteries are not low.
  4. If the problem still persists please refer to our connection video for further instruction on how to fix the issue.

 

My board is not charging/There is a green light on the charger but it should be red.

  1. Check that the plug and charging point from the charger are inserted fully and correctly.
  2. While the charger is plugged in try wiggling the charging point in the battery box slightly to see if the red light comes on.
  3. Check to see if the charger fuse in the battery box has blown.  Please follow this video.

 

The green light is flashing on my remote and the board is not working.

  1. This means that the remote has lost pairing with your board.  Press the reverse button once to pair the board with the remote.
  2. If the remote is still not paired please see our connection video.

 

View our online manual here:

Follow the link below.

http://cdn.shopify.com/s/files/1/0150/5168/files/Evolve-User-Manual.pdf?1779